*AliExpress Escrow is preferred. Your money is safe because found only released to suppliers AFTER you confirm satisfaction of your delivery orders.
* Credit cards, real time bank transfers, moneybookers, Western Union are available. You can choose any method which is the most convenient for you. To protect your interests, your payment will be temporally held by Aliexpress and will not be resealed until you received your goods and are satisfied with that.
· Worldwide Air Mail: 14-21 Days
· EMS: 5-10 Days
· All items are checked then hand-packed by our in-house team
· We do our best to ship orders as soon as payment clears, weekends included
· Sorry, but we are unable to ship to P.O. or A.P.O. Box addresses
· For high value orders we may require verification of address before we ship. This is done to protect the interests of both you and us
We offer a straightforward refund or replacement policy in the unlikely event there is a problem with your product.
If you’ve changed your mind, we are happy to refund the product cost providing the item is returned unopened.
Faulty Products or Missing Parts
We are happy to replace or refund faulty goods and aim to resolve quickly and to your satisfaction.
If goods arrive defective, you have 7 days from the date of receipt to contact us. Items must be returned in their original and unused condition.
In case of missing parts, please notify us the same day you receive the product.
You agree to pay for return shipping, however, we are glad to reimburse your postage costs on verification of a fault.
In the unlikely event you need to return an item, please email us for an authorization code. This must be clearly stated on your parcel. Please note that we cannot accept returns that have not been authorized.
Since your feedback is very important to the development of our business, we sincerely invite you to leave positive feedback for us if you are satisfied with our products and service. It will just take you 1 minute.
Please contact us before any neutral or negative feedback; we will try our best to resolve any problem.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.